maybe i'm not a big fan of expedia anymore.

they sent me this urgent email saying "call us immediately! your flight has changed!! you might explode!!! bring us some figgy pudding!!" so i called and sat on hold for an hour while howard (who i really thought was a computer, or maybe a robot, for the first 5 minutes of our conversation) tried to find a solution to my problem. (my problem being that one of the legs of my flight had changed, messing up the entire trip.) howard the computer couldn't find a solution that didn't involve a 6 hour layover in san francisco, so he told me he'd call me in 10 minutes. good thing i didn't wait up: he never called.

i tried again a few days later with philip, who sounded like an actual person, but had the same problem. on hold forever (i literally watched the dollar amount in my skype account shrink to practically nothing) and then they never called me back. finally i sent an email to expedia saying something like "please help me via email because your robots never call me back and international calls are not my favorite thing to go into debt for." to which they replied, "we can't help you over email and actually we can't help you at all, why are you emailing us? you should be emailing the jerks at united. we have nothing to do with it. plus also, we hate you. and what was your name again?"

after all these fruitless attempts at resolving the situation, i got another email from expedia saying "we tried to reach you, you chump, but you didn't do anything to fix this problem, so you're stuck with a 6 hour layover. sucks to be you."

so now i hate expedia and i'll be spending january 7 in alcatraz. wanna come?